Return & Refund Policy

1. 7-Day Return Window

We stand behind the quality and craftsmanship of our botanical skincare. If you change your mind, we accept returns within 7 days from the date of confirmed delivery.

To be eligible for a standard return, the product must be unused, unopened, and in its original packaging with all seals, labels, and tamper-evident bands intact.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, leaking, defective, or incorrect, please reach out to us within 48 hours of delivery.

Send an email to herbonorganics@gmail.com or message us on WhatsApp with:

• Your order number (e.g. #ORD-XXXX).
• Clear photographs or a brief unboxing video highlighting the damage or incorrect item received.

Upon quick verification, we will immediately arrange a free replacement or issue a 100% refund at no extra cost to you.

3. Non-Returnable Items

Due to strict hygiene, cosmetic safety, and formulation integrity standards, products that have been unsealed, partially used, or altered cannot be returned unless they arrived damaged or defective.

4. Refund Processing & Timeline

Once your return parcel is received and inspected at our fulfillment facility:

• Prepaid Orders (Cards, UPI, Net Banking): Refunds are credited back to your original payment source within 5 – 7 business days.
• Cash on Delivery (COD) Orders: Refunds are transferred directly to your bank account via NEFT or UPI within 5 business days after you provide your payout details to customer support.

5. Order Cancellations

You may request order cancellation at any time before the parcel has been dispatched from our warehouse. Once dispatched, the package cannot be cancelled in-transit, but you may refuse delivery or request a return subject to our return criteria.